# AI Is Making Employees More Important, Not Less

- Source: Forbes
- Published: 2026-10-25T12:00:00+00:00
- Category: Business
- Original: https://www.forbes.com/sites/shephyken/2026/10/25/ai-is-making-employees-more-important-not-less/
- Canonical: https://groundlevelnews.com/story/ai-is-making-employees-more-important-not-less-ae399c/

Read about how AI is changing customer service, why human agents matter more than ever, and how to balance automation with empathy and great CX.

_Ground Level News shows a short summary only; the full article and all rights belong to Forbes._