# Avanti West Coast paid out £20m in ‘delay repay’ passenger refunds this summer

- Source: Guardian World
- Published: 2026-10-31T07:00:35+00:00
- Category: Local
- Original: https://www.theguardian.com/business/2026/oct/31/avanti-west-coast-gwr-lner-train-delay-repay-passenger-refunds-compensation
- Canonical: https://groundlevelnews.com/story/avanti-west-coast-paid-out-20m-in-delay-repay-passenger-refunds-this-s-b13e34/

Intercity train operator’s compensation bill likely to top £70m this financial year amid rise in claims across network Avanti West Coast paid out more than £20m to passengers in just three months this summer in refunds for disrupted journeys on Britain’s main intercity rail network. The intercity operator paid out almost as much in a four-week period to 25 July – £9.3m – as its annual profits for

_Ground Level News shows a short summary only; the full article and all rights belong to Guardian World._