British Airways lost my father’s vital life-saving machine

The Quick Take

He needs a dialysis machine to survive, but on a flight it was first damaged, then it was lost My father suffers from terminal renal failure and relies on a highly specific dialysis machine every night to survive. British Airways’ check-in staff twice insisted on checking this fragile 20kg lifeline into the aircraft hold where it was first damaged, then lost. When his outbound flight arrived at He