# Chick-fil-A Is Keeping Humans in the Drive-Thru. Here’s the Business Lesson

- Source: Inc.com
- Published: 2026-10-21T11:00:00+00:00
- Category: Tech
- Original: https://www.inc.com/tony-manganiello/the-customer-interactions-ai-cant-afford-to-replace/91422454
- Canonical: https://groundlevelnews.com/story/chick-fil-a-is-keeping-humans-in-the-drive-thru-here-s-the-business-le-4c18e4/

AI can take the order. Can it win the customer?

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