# Five9 to Acquire Level AI, Advancing AI-Powered CX Platform

- Source: Business Wire
- Published: 2026-11-05T21:05:00+00:00
- Category: Business
- Original: http://www.businesswire.com/news/home/20261105026496/en/Five9-to-Acquire-Level-AI-Advancing-AI-Powered-CX-Platform/?feedref=JjAwJuNHiystnCoBq_hl-WsGkFyUNMTSNrPsg57HLEqqcp-o_pnudlUwsb5apQ1S4gUE65BTfjH3-pSuqdv0gW3cb3F4oTIgUqCPafFkgu5AneicJQDNboWvodvG82E0
- Canonical: https://groundlevelnews.com/story/five9-to-acquire-level-ai-advancing-ai-powered-cx-platform-d25224/

SAN RAMON, Calif.--(BUSINESS WIRE)--Five9, Inc. (NASDAQ: FIVN) (“Five9”), provider of the Genius CX Platform, today announced that it has entered into a definitive agreement to acquire Level AI, an AI-native platform for the entire customer journey. The acquisition will augment key capabilities for Five9 with Level AI’s native AI applications for CX that improve agent performance, automate more cu

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