# More Features Won’t Stop Customers From Leaving. Founders Should Fix This Instead

- Source: Inc.com
- Published: 2026-11-06T15:28:10+00:00
- Category: Tech
- Original: https://www.inc.com/hillary-remy/product-features-customers-startup-founders-competitive-advantage/91430871
- Canonical: https://groundlevelnews.com/story/more-features-won-t-stop-customers-from-leaving-founders-should-fix-th-900559/

The best startup products don’t make customers work harder.

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