# SSA touts shorter wait times as its digital-first approach meets union pushback

- Source: Federal News Network
- Published: 2026-10-27T22:53:57+00:00
- Category: Local
- Original: https://federalnewsnetwork.com/management/2026/10/ssa-touts-shorter-wait-times-as-its-digital-first-push-meets-union-pushback/
- Canonical: https://groundlevelnews.com/story/ssa-touts-shorter-wait-times-as-its-digital-first-approach-meets-union-f53b25/

SSA reports faster service and historic productivity gains, but its largest union says workers are falling behind.

_Ground Level News shows a short summary only; the full article and all rights belong to Federal News Network._