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Tuesday, October 20, 2026Updated 23:23 UTC

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The Why Forcing Employees to Smile Actually Makes Them Angrier

Source: Inc.com · Oct 20, 2026 20:21 UTC

Green Bank radio telescope dish in a West Virginia valley — File photo Carol M. Highsmith / Library of Congress · Public domain · Source

The Quick Take

In 1998, Safeway forced clerks into a “smile school.” New research reveals why mandatory positivity and forced smiles actually backfire and hurt morale.

Read the full story at Inc.com

Ground Level News gathers headlines from public news feeds. This page shows a short summary only; the full article and all rights belong to Inc.com.